FAQ
Frequently Asked Questions
We’ve put together answers to the most common questions to make your shopping experience smooth and enjoyable. Can’t find what you’re looking for? Our team is just a message away.
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Handling time: 1–2 business days
- Transit time: 6–8 business days
- Estimated delivery time: 7–10 business days
For more details, please refer to our Shipping Policy
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within Australia. For more information, please check our Shipping Policy.
Question #3: Where is Nicol Sydney located?
Answer: Nicol Sydney is based in Australia and inspired by the coastal lifestyle of Nicol. We operate online and proudly serve customers throughout the country.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return & Refund Policy.
Question #5: Can I cancel my order after it’s placed?
Answer: Due to our fast processing times, orders cannot be cancelled once they’ve been placed. If you no longer want your item, you’re welcome to return it after delivery. Please refer to our Return & Refund Policy for full details.
Question #6: What is your return policy?
Answer: We offer a simple, hassle-free return process. For full details, please visit our Return & Refund Policy.
Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, we will process your refund. Refunds usually appear on your original payment method within 7 business days, depending on your bank or payment provider. For more information, please visit our Return & Refund Policy.
Question #8: Do you offer any warranties or guarantees on your products?
Answer: Yes, all purchases are covered by a 30-day warranty. For complete details, please refer to our Return & Refund Policy.
Question #9: How can I contact customer support?
Answer: You can reach our customer support team via our Contact Us page or by emailing us directly at info@nicolsydney.com.
Question #10: Do you ship internationally?
Answer: At the moment, we do not offer international shipping. Orders are fulfilled and shipped exclusively within Australia.
Question #11: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to provide competitive prices and a wide selection of products for your home.
Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. For more information or assistance, please contact our customer support team.
Question #13: What is the process for exchanging a product?
Answer: For detailed information on product exchanges, please see our Return & Refund Policy.
Question #14: How can I track my order?
Answer: You can track your order through the Track Your Order page on our website.
Contact Information:
Monday to Friday: 9 AM – 5 PM (Sydney Time)
Weekend: 11 AM - 4 PM (Sydney Time)
Email: info@nicolsydney.com
We aim to respond within 24 hours.